+86 18818901997

admin@ledscreenwholesale.com

FAQS

1. How long is the life of your product?
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Our products typically have a design life of 100,000 hours, which means the time it takes for the brightness to decay to 50% of the initial value under standard conditions of use.

2. What is the brightness of the LED display?
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Our products range in brightness from 600cd/m² to 7000cd/m², depending on the application environment and requirements.

3. What is your product perspective?
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The viewing Angle of different products is not the same, there are 160°/160°, 160°/140°, 140°/140° (horizontal/vertical), to ensure that you can get a good viewing effect from different angles.

4. Is your product waterproof?
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Products are divided into indoor products and outdoor products, according to the different application environment and demand, waterproof performance is different. Among them, outdoor products are waterproof, and the waterproof performance is IP65.

5. What is the control system? How is it?
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We use Nova control system. Support cluster play and management. Support APP/ Phone/ WIFI/ Ipad/ Laptop/ PC/ Cloud control. It's very easy and convenient to control the screen.

6. Can you provide customized service?
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Yes, we can provide customized size, shape and material service according to the specific needs of customers.

7. Do you offer installation instructions?
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We provide detailed installation guides and, if necessary, remote installation guides or video tutorials.

8. How to maintain the product?
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We provide a maintenance manual that recommends regular cleaning of the screen surface and checking the power and signal cable connections.

9. What are the payment options?
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We accept wire transfer (T/T), Western Union payment methods.

10. What is the delivery time?
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The lead time for standard products is 2 weeks, while custom products may take longer.

11. What are the logistics methods?
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Sea transport, air transport, freight transport, rail transport.If there is a freight forwarder cooperation in our country, we can transport to the designated warehouse.

12. What certifications do you have for your products?
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Our products have passed CE, ISO, RoHS, UL and other international certifications to ensure compliance with safety standards around the world.

13. Do you test all your goods before delivery?
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Yes, we have 100% test for 72 hours before delivery.

14. What is the quality assurance policy?
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We offer a three-year warranty period, during which we will provide free repair or replacement in case of non-human damage to the product.